We want you to feel the guide was worth every Naira. If it is not, we will refund you. Last updated: August 2026.
If you are not satisfied with your purchase, email hello@europaguide.com within 14 days of buying and we will refund you in full. You do not need to justify your decision.
Send an email to hello@europaguide.com with the email address you used at checkout and your order or payment reference. That is all we need.
We approve refund requests within 2 business days. Once approved, funds typically return to your original payment method within 5–10 business days, depending on your bank and payment provider.
We may decline a refund where there is clear evidence of abuse — for example, redistributing the guide, or repeated purchase-and-refund cycles on the same account.
To be explicit: refunds relate to the product only. We cannot refund embassy fees, VFS charges, travel costs or any expense connected to your actual visa application, and a visa refusal is not itself grounds for a refund outside the 14-day window.
Anything unclear? Email hello@europaguide.com or message us on WhatsApp — we would rather sort it out than leave you unhappy.